Refund and Returns Policy – PureMedsPharma Australia

At PureMedsPharma Australia, we value your trust and aim to ensure a smooth, transparent, and satisfactory shopping experience.
Our Refund and Returns Policy is designed to protect our customers while maintaining compliance with pharmaceutical safety regulations.

1. Eligibility for Returns

Due to the nature of pharmaceutical products, returns are accepted only under specific conditions:

  • You have received the wrong medication or an incorrect quantity.
  • The product was damaged or defective upon arrival.
  • Your order did not arrive within the guaranteed delivery timeframe.

To maintain safety standards, we cannot accept returns for opened or partially used medication packs unless there is a verified product defect.

2. Return Process

If you wish to return an eligible product, please follow these steps:

  1. Contact our Customer Support Team at info@puremedspharma.com within 7 days of receiving your order.
  2. Provide your order number, reason for return, and supporting photos (if applicable).
  3. Our team will review your request and provide a Return Authorisation (RA) number and instructions.

Please note: Products returned without prior authorisation will not be accepted or refunded.

3. Refund Policy

Refunds are issued under the following conditions:

  • You received an incorrect or damaged product.
  • Your package was lost in transit and not delivered within the agreed timeframe.
  • Your payment was processed in error or duplicated.

Once your return is approved, refunds will be processed within 7–10 business days to your original payment method.
We also offer re-shipment as an alternative to refund, based on your preference.

4. Non-Refundable Items

For safety and hygiene reasons, the following are not eligible for refund or return:

  • Opened or tampered medicine packages
  • Products returned without prior approval
  • Items ordered by mistake by the customer
  • Products past their expiry date at the time of return request

5. Order Cancellations

Orders can be cancelled within 12 hours of purchase if the product has not yet been dispatched.
Once shipped, cancellations cannot be processed. Please contact info@puremedspharma.com immediately if you wish to cancel an order.

6. Money-Back Guarantee

If your order does not arrive or if you are dissatisfied due to a verified error on our part, you are covered under our 100% Money-Back Guarantee.
We will either re-ship your medication free of charge or refund the full amount, depending on your choice.

7. Customer Support

We’re always here to help.
If you have any issues regarding refunds, replacements, or order delivery, please contact our support team:

📧 Email: info@puremedspharma.com
🌐 Website: www.puremedspharma.com
📞 Available: 24/7 for customer assistance

8. Important Note

Please do not return any product without prior authorisation.
Returned parcels that contain pharmaceutical products must comply with Australian postal and safety regulations.
We reserve the right to refuse returns that do not meet our safety and compliance criteria.

PureMedsPharma Australia is committed to delivering safe, authentic, and affordable medications — and to resolving any concerns promptly and fairly.